Support · پشتیبانی

Who Dor Dor is for

Dor Dor is built for Persians living outside Iran. We do not distribute the app in Iran and take no payments from anyone resident there. Our safety page has advice for anyone whose private life carries a risk.

I didn't get my code

Email codes can take a minute; check spam. We cannot send SMS codes to Iranian (+98) numbers, so sign in with email, Apple or Google instead.

I've lost the email or number I sign in with

Dor Dor has no password, so getting back in means reaching one of the ways your account already knows. Try each one you might have used when you joined — email, phone, Apple, Google: any of them opens the same account. For your safety we cannot tell you which are on an account before you are signed in, because that would tell anyone who knows your email the same thing.

If none of them work, email support@dordorapp.com with the email or number you signed up with, roughly when you joined, the city and first name on your profile, and what you can and cannot still reach. A person reads it and will ask you things only the account holder could answer. We will not move an account to a new email or number because an email asked us to, and we will not confirm whether an account exists to someone who cannot answer those questions. Allow a few days: this one is deliberately checked by hand.

Once you are back in, add a second sign-in method under Settings → Account. With two linked, losing one costs you nothing.

My photo was rejected

Photos must show you, without nudity, weapons, text or screenshots, at least 400 px wide. The reason is shown under the photo.

Subscriptions and refunds

Premium is billed by Apple or Google. Cancel in your store account; refunds follow the store's policy. Restore purchases from the paywall on a new phone.

Delete my account

In the app: Settings → Account → Delete account. On the web: dordorapp.com/account/delete.

Report a safety issue

safety@dordorapp.com — read by a person, in Persian or English.

Report a security vulnerability

security@dordorapp.com. Please give us time to fix before disclosing.